The new partnership combines LivePerson’s enterprise conversation platform with Sycurio’s payment solutions to deliver convenient and secure customer experiences.
LivePerson, an enterprise provider of digital customer conversations, and Sycurio™, a provider of seamless and secure digital payment experiences for contact centres, announced a new partnership empowering enterprises to offer seamless, secure payments directly within the digital channels their customers prefer.
When it comes to engaging with brands, customers across demographics and geographies increasingly favour more personalised, digital-first engagements, including experiences delivered via web and in-app messaging, SMS, WhatsApp, Apple Messages for Business, and more.
Together, LivePerson and Sycurio’s capabilities will empower enterprises to meet this demand at scale, orchestrating personalised digital conversations across channels that meet the highest standards for safe and secure payments.
The integration of LivePerson’s Conversational Cloud platform with Sycurio.Digital aims to unlock a variety of benefits for the enterprise, including:
- Improved compliance adherence by removing contact centre and remote agents from the scope of Payment Card Industry Data Security Standard (PCI DSS) compliance
- Streamlined payment processing with automatic validation of payment card data before transactions are processed
- Greater transaction record accuracy, ensuring up-to-date customer payment transaction records
- Tracking live updates at every stage in the transaction and monitoring the complete journey of each payment link
- Improved security, with sensitive payment data & PII not stored in and not touching the contact centre environment
- Reduced cost and time commitment of maintaining PCI DSS compliance
- Measurable improvements in customer experiences, including increased customer satisfaction (CSAT) scores, reduced average handle time (AHT), and faster first time to resolution (FTTR)
Sycurio.Digital provides fast, convenient, and flexible digital payment links that enable organisations to take payments anywhere and everywhere. Offering consumers more choice at checkout, delivering better payment experiences, higher transaction success rates, and increased customer loyalty – all resulting in a better bottom line for businesses.
“Our partnership with LivePerson advances our commitment to deliver cutting-edge digital payment solutions by anticipating customer trends, preferences, and needs,” said Salimah Karimbhoy, Vice President of Partner Program and Ecosystems at Sycurio.
“We’re meeting customers where they are, in the digital channels they prefer, eliminating the need for channel switching, which often leads to poor customer experiences and reduced transaction success rates. By empowering LivePerson’s enterprise customers to process trusted and improved digital payments with Sycurio.Digital, we provide secure, seamless transactions that enhance payment CX.”
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