Since the inception of their partnership in 2021, Currys and LTIMindtree have revamped the retailer’s integrated commerce and support ecosystem.
LTIMindtree has worked with Currys, a UK retailer of technology products and services, to enable transformation of its omnichannel retail customer experiences leveraging Salesforce Service Cloud, Commerce Cloud and MuleSoft.
Key solutions implemented include re-platforming of the website to Salesforce Commerce Cloud, the launch of an in-store client app on Experience Cloud, and the implementation of Service Cloud for post-sales support.
Andy Gamble, CIO, Currys, said, “Our collaboration with LTIMindtree has empowered our teams to deliver exceptional experiences for our colleagues and customers. With our new revolutionised omnichannel platform, we are poised to achieve greater operational efficiencies, provide faster service, and drive innovation for future business growth.”
Srinivas Rao, Executive Vice President and Chief Business Officer, LTIMindtree, said, “Our collaboration with Currys is a testament to LTIMindtree’s capabilities in the retail space.”
“We have successfully delivered a best-in-class omnichannel shopping experience, marking a significant milestone that unlocks new growth opportunities by catering to the unique needs of each customer. We are committed to helping our customers harness digital technologies that drive innovation and productivity.”
Since the inception of their partnership in 2021, Currys and LTIMindtree have revamped the retailer’s integrated commerce and support ecosystem.
By harnessing the Salesforce platform alongside a broader application landscape, Currys says that it has significantly improved customer experiences, streamlined store operations, and enhanced employee satisfaction.
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