New Relic’s DEM, a component of its observability platform, monitors real user interactions across all applications, including AI.
New Relic has introduced the fully integrated, AI-driven Digital Experience Monitoring (DEM) solution designed to enhance app performance and proactively prevent disruptions in digital experiences. The solution provides comprehensive visibility and real-time insights across mobile, web, and AI applications.
Additionally, it allows organisations to deliver high-quality digital experiences consistently across all touchpoints, thanks to new features such as New Relic mobile user journeys, New Relic mobile logs, and improvements to New Relic session replay.
“No enterprise wants to deal with unhappy customers or worse, lose them. By using a combined DEM and APM solution that is AI-powered, we can prevent user issues, manage incidents more efficiently, and continuously improve experiences. When all monitoring data is in one place, businesses get clearer insights that help them solve problems faster and better. This doesn’t just help enterprises to make their customers happier but also allows them to run smoother operations and drive business success,” said Manav Khurana, Chief Product Officer, New Relic.
New Relic’s DEM, a component of its observability platform, monitors real user interactions across all applications, including AI. Moreover, it identifies incorrect AI responses and highlights user friction points, ensuring smooth and consistent experiences.
Real-time insights for seamless digital experiences
Many enterprises today rely on multiple user monitoring solutions that provide fragmented views of digital experiences. New Relic’s DEM stands out as an integrated solution that combines real user monitoring (RUM) capabilities—such as browser monitoring, mobile monitoring, and synthetic monitoring—with APM 360, errors inbox, and AI monitoring in a single platform.
This integration delivers an end-to-end view of customer experience and insights across the entire application stack. It allows companies to measure application health and performance, identify root causes of issues quickly, and gain a deeper understanding of user behaviour. This, in turn, helps in designing app features that enhance user satisfaction and engagement.
Yielding significant business benefits
New Relic’s session replay solution offers superior insights without the high costs associated with traditional methods. It automatically captures 100% of incidents and records critical user actions leading up to each incident, providing comprehensive insights without the need to record every single session.
Furthermore, New Relic supports a wide range of mobile platforms, including iOS, Android, and watchOS, along with popular hybrid frameworks such as Xamarin, .NET MAUI, Cordova, and Ionic Capacitor. This extensive mobile log management enables organisations to proactively detect and address risks across the entire mobile ecosystem.
The solution also provides detailed user journeys without event duplication. Its solution generates automatic, dynamic, nonlinear charts, offering insights beyond basic page views.
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