Oracle Digital Business Experience will help CSPs seize new industry opportunities like API monetisation and expansion into new industry verticals, as well as leveraging cloud-based technologies such as AI.
Oracle Communications Digital Business Experience delivers concept-to-cash-to-care, unlocking new revenue opportunities and taking advantage of AI-powered applications
Oracle announced the general availability of Oracle Communications Digital Business Experience. Designed to help meet the unique needs of Communications Service Providers (CSPs), the pre-integrated business support system (BSS) provides a comprehensive solution to help manage customer experiences and drive revenue at every stage of the customer journey.
This all-in-one solution supports any line of business, enabling CSPs to simplify deployment complexity and reduce costs.
Oracle Digital Business Experience will help CSPs seize new industry opportunities like API monetisation and expansion into new industry verticals, as well as leveraging cloud-based technologies such as AI. With this release, Oracle is unlocking access to advanced cloud services and delivering a strong technology foundation on which CSPs can further grow and innovate into new services rapidly.
“Telcos are digitalising their business and investing in capabilities to help them better serve and forge deeper relationships with their B2C and B2B customer base,” said John Abraham, Principal Analyst, Appledore Research.
“As they strive to deliver a ‘digital native’-like customer experience and participate in multi-dimensional revenue opportunities, they need end-to-end solutions that can help them deliver hyper-personalised experiences with minimum human intervention and seamlessly manage complex process flows, such as the handover from central order management (COM) to service order management (SOM).”
All-in-One Customer Experience Management
Oracle Digital Business Experience provides a commercial and billing product catalogue, configure-price-quote (CPQ) and order capture, customer relationship management (CRM) powered by the Siebel engine, central order management, and monetisation capabilities.
The integration of these best-of-breed capabilities can help CSPs grow revenue, deliver hyper-personalised customer experiences, and remain operationally agile and efficient as they explore new market opportunities.
“Oracle Digital Business Experience makes it easier than ever for telcos to automate the delivery of new offers and experiences for their customers, whether that means traditional network services or becoming vertical industry service providers,” said Andrew Morawski, Executive Vice President and General Manager, Oracle Communications.
“Regardless of the path they take, Oracle’s new offering, powered by best-of-breed industry CRM capabilities gives providers the advantage of AI-powered applications and services to support a broad range of use cases from concept-to-cash-to-care.”
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