With this addition, ResultsCX expands its service capabilities in the BFSI sector, strengthening connections with leading energy and water companies in Utilities.
ResultsCX, a provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms, announced that it has acquired Huntswood, a UK-based consulting and customer solutions company. With this addition, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector and strengthens connections with leading energy and water companies in Utilities.
Rajesh Subramaniam, CEO and Managing Director of ResultsCX, said, “Huntswood stands out as a market leader in complaint management, remediation, and fraud resolution, drawing upon over two decades of invaluable experience in customer service. This gives them a unique capability to identify and resolve customer pain points with remarkable efficacy. Aligning with a brand like Huntswood perfectly fits into our strategic growth objectives in Europe. It also significantly extends our reach by establishing a presence in South Africa, an increasingly sought-after offshoring destination renowned for its customer-centric workforce and the ability to handle diverse and complex work.”
Akshat Babbar, Managing Director of ChrysCapital, said, “With the acquisition of Huntswood, ResultsCX solidifies its presence in the competitive UK market and secures entry to a prestigious client portfolio. Leveraging Huntswood’s extensive two-decade expertise, we not only enhance our capabilities in additional verticals but also pave the way for expansion into the South Africa delivery market.”
Martin Dodd, CEO of Huntswood, said, “We are excited to be a part of the ResultsCX organisation. With this partnership, we will collectively have a strong workforce of 6000 skilled professionals in the UK and Europe, enhancing ResultsCX’s digital-first operations. Both companies share a deep commitment to people-centricity, focusing on the delivery of outstanding customer experiences alongside the creation of a supportive and inclusive work environment.”
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