RingCentral AI Receptionist creates a new class of AI voice call handling, letting businesses deliver the efficiency, personalisation, and reliability of a top front-desk professional — without the overhead.
RingCentral, Inc. has announced the general availability of its AI Receptionist (AIR), an AI phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place, which now serves over 2,000 organisations.
This marks a transformative shift in how businesses manage front-office communications with the launch of a digital employee that doesn’t just respond, but drives intelligent, context-aware customer engagement.
“Think of RingCentral AI Receptionist as providing a Voice AI Agent that is always-on, trainable, and fluent in the nuances of your business. It adapts over time, handles common questions, and ensures that no opportunity is missed,” said Kira Makagon, President and COO of RingCentral.
“AI Receptionist empowers organisations to reimagine inbound voice calls as a strategic, revenue-generating channel—transforming what was once a cost centre into a source of business growth.”
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With seamless setup and immediate out-of-the-box value, RingCentral AI Receptionist is built to support businesses of all sizes. Its key capabilities include:
- Instant activation: Activates in minutes, automatically scans the company website for key information, requires no IT support, and is easily customizable by any team member.
- Custom greetings and voice personas for businesses to select the voice and caller experience that best represents their brand.
- Automate routine calls: Provide accurate responses to questions, company details, and block spam calls.
- Name-based and context-driven call transfers eliminate friction in reaching the right contact. Now available with expanded transfers to external numbers outside your business phone system.
- SMS messaging: Confirm appointments, send links — no manual follow-up.
New RingCentral AI Receptionist features include:
- Call analytics and insights: Spot common questions that cause transfers and update answers with one click, while tracking resolution rates and cost savings with detailed analytics.
- Multi-location support: Route calls and text info based on location-specific settings with custom business hours, teams, and transfer rules for a consistent customer experience across all branches.
- Spanish language support (beta): Handle calls seamlessly in Spanish with natural conversation flow and flexible setup options, including setting up Spanish-only mode for full Spanish greetings and conversations, or dual-language mode where callers can request Spanish support during English greetings for seamless switch to Spanish mid-call. Spanish transcripts will be available in July.
- HIPAA Compliance: RingCentral AI Receptionist is designed with robust security and privacy controls to support HIPAA compliance, safeguarding sensitive patient information during voice interactions and ensuring adherence to healthcare data protection standards.
RingCentral AI Receptionist introduces a new category in AI voice-powered call handling, purpose-built to enable businesses to operate with the efficiency, personalisation, and reliability of a high-performing front-desk individual, without the overhead. It integrates advanced voice recognition, contextual understanding, and dynamic routing.
By acting as a proactive and intelligent digital employee in conversations — not just a reactive assistant — AI Receptionist represents RingCentral’s foray into the next evolution of Agentic AI systems that independently interpret and execute tasks with human-like discernment.
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