Sanas Partners with Everise and Five9

Sanas partners with Everise and Five9 to enhance customer experiences. Sanas also launches Noise Cancellation, a new solution for eliminating call background noise.

Sanas, the Real-Time Accent Translation technology provider, has partnered with healthcare business process outsourcing company Everise and Five9, a customer experience platform provider.

In addition to the new partnerships, Sanas also rolled out Noise Cancellation, a global complementary solution for contact centers to eliminate background noise and voice during customer calls.

“Since the launch of Real-Time Accent Translation 18 months ago, our product adoption has gained remarkable traction. Today, more than 30,000 agents worldwide leverage Sanas’ technology to improve their day-to-day customer interactions. Additionally, 100,000 agents are already enrolled in Noise Cancellation, which just went into general availability,” said Sharath Keshava Narayana, co-founder and chief operating officer of Sanas, in a statement.

Under the partnership, Everise will integrate Sanas’ Real-Time Accent Translation into its suite of customer experience solutions.

“Sanas is unlike any other voice or speech AI tool I have seen in more than 25 years in this industry. We have been excited to bring Sanas’ state-of-the-art technology exclusively to our healthcare clients,” Sudhir Agarwal, founder and CEO of Everise, said in a statement. “The early stages of our partnership have been promising, and we’re deeply engaged in implementing the technology seamlessly into operations to deliver a global and inclusive customer experience.”

Sanas’ Real-Time Accent Translation is now available on the Five9 CX Marketplace. The technology adapts customer service agents’ accents to ensure clarity and ease of understanding for the customer.

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“Adding Sanas to the Five9 CX Marketplace is helping customers quickly access and deploy Real-Time Accent Translation on Five9’s trusted, global platform,” said Jess Shea, independent software vendor partner manager at Five9, in a statement. “Sanas can now support a vast community of customers looking to break through communication barriers and empower agents with a new layer of confidence.”

“At Sanas, we’re making clear conversations more accessible to a globally distributed workforce by expanding our technology footprint with key industry partners,” said Maxim Serebryakov, co-founder and CEO of Sanas, in a statement. “With the help of Everise and Five9, Sanas will continue its mission to create a more understanding world and empower agents with patented, next-generation AI technologies while driving customer satisfaction and business efficiencies in the contact center industry.”