Spring Labs, a technology provider for the financial services industry, has launched Raia, an AI copilot.
Raia’s conversational intelligence capabilities go far beyond chatbots and simple process automation. It can automatically detect topics, analyse sentiment, triage issues, and more. The tool automatically converts web or mobile application workflows into conversational workflows. Customers will be able to chat with Raia to do things like changing account details or payment dates, resetting passwords, or asking for bill clarifications.
Raia natively integrates with many CRM, CMS, LOS, and LMS platforms, and more, and harnesses customer data from across the enterprise.
“The use of an AI copilot in the fintech sector is relatively untapped,” said John Sun, CEO and Founder of Spring Labs, in a statement. “Raia powers up fintechs by offering a much richer experience than traditional chatbots while unleashing the power of AI on the tools your teams and customers use the most. With Raia, customers can solve their own problems, resulting in an expected 25% fewer call centre contacts. Moreover, compliance teams can spend up to an estimated 55% more time-solving customer complaints by using Raia to instantly understand and triage accurately.”
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