Talkdesk’s latest release is positioned to help retailers reduce service fragmentation, scale support operations, and build stronger customer relationships across an increasingly complex brand ecosystem.
Talkdesk, Inc. has announced Talkdesk Multi-Store Commerce Integration, a new capability that enables multi-brand retailers to manage customer service across multiple Shopify and other commerce storefronts within a single Talkdesk account, streamlining operations and enhancing the CX.
The agnostic multi-shop connector integrates with any commerce engine, including BigCommerce, Salesforce Commerce Cloud, and Adobe Commerce Cloud.
In today’s complex retail landscape, global brands often have different storefronts for each regional website, which can result in fragmented customer service. Talkdesk’s new multi-store integration addresses this by providing a unified platform for managing customer interactions across a brand or store portfolio.
“Retailers need agile solutions that can keep pace with their growth and diverse brand strategies,” said Tiago Paiva, CEO and Founder of Talkdesk.
“Our new multi-store integration empowers them to deliver consistent, efficient support across every customer touchpoint, regardless of which brand they’re engaging with. This not only improves customer satisfaction but also significantly reduces operational complexities for our retail partners.”
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Key Benefits for Retailers:
- Agents can now efficiently support customers across multiple brands, all within a single Talkdesk interface. This eliminates the need for agents to switch between different systems, improving productivity and reducing resolution times.
- By providing agents with a holistic view of customer interactions across brands, the integration ensures customers receive consistent and personalised support, even if they shop with multiple brands within a retailer’s portfolio. This removes friction and builds loyalty.
- The agnostic connector simplifies integration with all commerce engines, reducing deployment complexity and accelerating time-to-value. Retailers can “deploy once, deliver to many,” easily extending virtual agents, voice, chat, and SMS capabilities across numerous brand experiences.
- The ability to identify and serve customers across brands with clarity and speed not only enhances customer service quality but also accelerates the onboarding process for new retail partners and brands.
Talkdesk’s latest release is positioned to help retailers reduce service fragmentation, scale support operations, and build stronger customer relationships across an increasingly complex brand ecosystem.
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