x-hoppers agentic AI features full GDPR compliance, no biometric tracking, a transcription engine fully decoupled from large language models and modular no-code workflows customisable to each store’s needs.
x-hoppers has announced the rollout of its fully embedded agentic AI suite, live across all x-hoppers deployments. Designed to streamline operations, reduce theft and improve CX, the next-generation system gives frontline retail teams the power to act in real time, hands-free and without screen-switching or manual tools.
Modular, autonomous and fully GDPR-compliant, x-hoppers’ agentic AI listens, interprets intent, and takes immediate action based on voice input. Whether flagging a restock, reporting a theft or pulling up personalised promotions, retail staff can complete critical tasks directly through their headsets, without screens or manual escalations.
“Brick-and-mortar retail depends on fast decisions, clear communication and seamless service,” said Graham Dixon, x-hoppers CTO.
“Our agentic AI amplifies that impact across every level by compounding the entire experience. From frontline staff using their voice to take instant action, to back office teams gaining real-time insights, to customers receiving faster, more personalised service, every layer benefits.”
The no-code configuration studio allows retailers and partners to tailor workflows to store-specific operations, making the AI both scalable and easy to deploy.
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x-hoppers’ agentic AI, integrated into a wireless headset, allows retail staff to carry out a variety of workflows in real time, including:
- Flag low stock while scanning items, triggering automatic replenishment workflows
- Report theft or safety incidents via voice, with auto-escalation and alert logging
- Access real-time promotions using inventory and loyalty history
- Manage HR and operations hands-free, from clock-ins to task tracking
- Accessing customer context, when available through loyalty programs or app-based IDs, to personalise service
x-hoppers also transforms omnichannel continuity through a retail-specific AI assistant that unifies digital and physical touchpoints. Whether online or on the floor, the platform ensures seamless customer handoffs and consistent service across every interaction.
British supermarket chain Heron Foods is among the first to adopt the system, now live in 25 stores and rolling out across all new and refurbished locations.
“x-hoppers has been a game-changer from the previous technology used in stores at Heron Foods,” said Jon Newson, Head of Information Technology, Heron Foods. “After a successful proof-of-concept, around 25 stores now use the technology, with every new and refurbished store adopting it.”
“The headsets extend functionality beyond our previous solution, improve team collaboration on the floor, enhance CX with prompt service and increase colleagues’ sense of safety on the shop floor.”
Built with privacy at its core, x-hoppers agentic AI features full GDPR compliance, no biometric tracking, a transcription engine fully decoupled from large language models and modular no-code workflows customisable to each store’s needs.
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