KFC Western Europe, Trace One PLM to Maximise Data-Driven CX

KFC Western Europe, Trace One PLM to Maximise Data-Driven CX

With Trace One PLM, KFC gains the ability to unify and connect its copious amounts of data to leverage a product lifecycle management approach.

KFC Western Europe, the quick service restaurant business known for its finger-lickin’ good chicken, is implementing Trace One Product Lifecycle Management (PLM) to build deeper efficiencies and data connectivity to unlock improved brand experiences for customers. KFC Western Europe selected Trace One over competitors because of Trace One’s dedication to carefully understand its challenges, working closely with the teams at KFC to configure Trace One PLM to effectively support their business needs.

With Trace One PLM, KFC gains the ability to unify and connect its copious amounts of data to leverage a product lifecycle management approach. Trace One’s cloud-based tools with baked-in analytics enable KFC to transform the way it manages its product development, packaging and networking processes for global enhancements. By formalising project and data management processes, KFC will be able to deliver better customer experiences via improved operational efficiencies and reduced error rates. “We’re looking forward to working with KFC to achieve its project goals and build a lasting relationship,” said Trace One CEO Christophe Vanackère.

Now, KFC will be able to connect and consolidate data from across disparate operational departments. This will equip business leaders with a Single Source of Truth view of the company through standardised processes, reporting and more readily identifiable opportunities for optimisation and product portfolio growth.

KFC Western Europe will launch Trace One PLM with the full suite of modules to manage critical business operations that include end-to-end product lifecycle management, packaging development, documentation, data insights and supplier collaboration. KFC intends to support the following organisational processes with Trace One PLM:

  • Connected data management
  • A unified operational vision
  • Security and regulatory compliance
  • Greater brand viability
  • Improved supplier relationship management