CX

Retaining Customers The Key To Holiday Season Success

Retaining Customers to Share in the White Friday Revenue Pie

White Friday marketing strategies in the Middle East can be perfectly replicated across the globe through Black Friday and Christmas shopping frenzies.
The Fusion of Meta Skills and AI Will Fuel CX Growth

The Fusion of Meta Skills and AI Will Fuel CX Growth

The combination of human meta-skills with AI can create more efficient, data-driven, yet human-centric customer experience strategies.
How Are Inflation-Impacted Retailers Preparing For The Holiday Season?

Will Cost-Effective Options Win Over Rapid Delivery?

Despite their belt-tightening, retailers are confident of their ability to fulfill orders and respond to market changes.
Self-Checkouts: The Future of Retail or A Recipe for Disaster?

Self-Checkouts: The Future of Retail or A Recipe for Disaster?

Ironically, self-checkout started as a means to deal with labour costs, but to ensure its smooth success and check shoplifting, more labour seems to be required as added security and support.
Is AI The Perfect Companion For Smoother Insurance CX?

Is AI The Perfect Companion For Smoother Insurance CX?

Despite current preferences for human advisors, AI is seen as a promising tool for simplifying insurance decisions.
A Change Coalition with CX Champions Can Boost EX

A Change Coalition with CX Champions Can Boost EX

Customer-facing teams live by the principle of customer-first. However, it can be challenging to convince other stakeholders to do the same.
Double Trouble or Double Delight? The Impact of Digital Twins on CX

Double Trouble or Double Delight? The Impact of Digital Twins on...

Do digital twins of brands genuinely enhance customer experience, or is this just another fleeting trend in the CX hype cycle?
Customers Are Enjoying Airport Experiences Despite Rising Costs

Customers Are Enjoying Airport Experiences Despite Rising Costs

Airports have improved their offerings, but customers are spending less as costs rise.
Why Are Retailers Falling Short of Customer Expectations?

Why Are Retailers Not Meeting Customer Expectations?

Shoppers expect hyper-personalised, convenient, speedy, and seamless service interactions with retailers.
Putting The Often-Confusing Dilemma to Rest: Omnichannel vs Multichannel CX

Putting The Often-Confusing Dilemma to Rest: Omnichannel vs Multichannel CX

Navigating the line between multichannel and omnichannel customer experiences is challenging, but with a strategic approach, businesses can find the right balance that works for them.

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