The program empowers customers to order original Apple parts and access comprehensive repair manuals to fix their devices independently.
Apple has broadened its Self Service Repair program, welcoming Norway and other European countries to join the initiative.
The program empowers customers to order original Apple parts and access comprehensive repair manuals to fix their devices independently. This service encompasses iPhone models starting from the iPhone 12, Studio Display, iMac, Mac Mini, Mac Pro, Mac Studio, MacBook Air, and MacBook Pro.
Self Service Repair Program: Empowerment through Knowledge
The Self Service Repair program is primarily designed for those equipped with the necessary technical skills to undertake repairs themselves. Apple’s support page underscores that the service is tailored for individuals experienced in repairing complex electronics. This initiative also extends a unique opportunity for customers to return replaced or damaged parts for recycling or refurbishing. This feature mirrors services provided by Apple, authorised service providers, and independent repair shops. For certain types of repairs, customers may be eligible for credits when returning a replaced part.
Apple Diagnostics: A New Tool for Self-Repair
As part of the self-repair program, Apple has made its diagnostic tool, Apple Diagnostics, available, albeit currently only in the USA. The tool is slated for a European release next year. The Apple Diagnostics tool allows customers to troubleshoot their devices, verifying optimal functionality and performance, and identifying which parts may need repair. Detailed instructions for using the diagnostic tool are provided, ensuring a smoother repair experience for users.
‘Right To Repair’ Movement: A Step Toward Technological Freedom
The expansion of the Self Service Repair program is a response to the growing pressure from the ‘Right To Repair’ movement, which advocates for individuals and independent shops to have the ability to repair their own electronics. Despite Apple’s previous resistance to this movement, citing safety concerns for individuals repairing their own devices, the initiative has received a warm welcome from the independent repair community, including Ifixit. Apple’s move to expand the Self Service Repair program represents a shift in the company’s stance, reflecting a growing trend towards empowering consumers with the knowledge and tools to maintain their own devices.
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