The Care Hub will provide customers with assistance via phone, email, or chat, streamline customer service across the Group’s dealerships.
Holden Group has launched its Customer Care Hub, designed to provide consistent customer service across the Group’s portfolio of seven dealerships.
Martyn Webb, MD of Holden Group, said, “Holden Group is a trusted name in the automotive industry, known for its commitment to quality, innovation, and customer satisfaction. Listening to customers has always been at the heart of our ethos.”
“Based on valuable feedback from our loyal customers, we recognised an opportunity to elevate our customer experience. Our new Care Hub will offer seamless, consistent service across all of our dealerships,” Martyn added.
Bethany Metcalf, Care Hub Manager, said, “I am absolutely thrilled to bring this new venture to our valued customers. Our goal is to enhance the overall customer service experience, making it more convenient, efficient, and personalised. With the Care Hub we are aiming to deliver exceptional service with every customer interaction.”
The Care Hub will provide customers with assistance via phone, email, or chat. The Group expects to hire five additional experts in the coming months to also provide quick and accurate responses to customers. Employees will address vehicle maintenance needs or enquiries relating to managing service, as well as MOT appointment scheduling.
The Care Hub will streamline customer service across the Group’s dealerships which represent Dacia, Honda, Kia, MG, Renault, Seat and Volvo.
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