La Tua Pasta Partners with Podfather Logistics Technology for Customer Service

Operating a fleet of delivery vehicles, within the M25, the brand is using Podfather for better customer service.

Based in London, La Tua Pasta specialises in making fresh pasta to authentic Italian recipes, supplying hotels, independent restaurants, and caterers.

Operating a fleet of delivery vehicles, within the M25, it is using Podfather for better customer service. It aims to plan and optimise routes, provide real-time tracking and notifications, and to capture detailed electronic proof of delivery (ePOD) evidence. 

Since implementing the system, it has reduced the time and resource required to manage the delivery operation and boosted customer service with a better flow of information.

“Before Podfather it could take a couple of hours, every day, to allocate deliveries to drivers and plan routes, and that was with an experienced driver who had been working with us for years,” said Melinda Nagi, Transportation Logistics Manager at La Tua Pasta.

“Customer queries were also a time and resource intensive issue as, although we did have a system in place, we only captured a signature as proof of delivery and this information was difficult to access and almost impossible to share.” 

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Using the software, La Tua Pasta can automatically plan and optimise the schedule for the next day in a matter of minutes. Adjustments can be made to accommodate temporary or agency drivers, and each driver receives their delivery programme, complete with job manifests, via the Podfather app. At the start of each shift a driver is guided through a series of vehicle and welfare checks to ensure the early notification of any potential defects or issues.

Customers are sent an email or text notification, with ETA, and can track the progress of their delivery using Podfather’s Follow my Driver app. Once onsite, drivers capture date, time and geo coded photographs and signatures, to provide evidence of deliveries made, and this information is shared, in real-time, with the back-office team and customer contact. 

“The savings we are making in the planning and execution of our delivery schedule translate into tangible benefits for the business,” said Leonardo Tita, Customer Service Manager at La Tua Pasta.

“We are saving real man hours, every day, putting together delivery routes and allocating them to drivers, and the information we can capture and share through the Podfather system has dramatically reduced the number of calls we get from customers asking about their deliveries and also the time taken to answer the few queries we do now get.”

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