The CFCs are powered by AI and automation in the Ocado Smart Platform and will enable Coles customers to experience “significant” improvements in freshness, perfect order rates and range, as well as opportunities to trial new products.
Ocado has opened two customer fulfilment centres (CFCs) with Australian supermarket chain Coles.
The CFCs will serve communities in Melbourne and Sydney, and look to provide “a new level of customer service” to the retailer’s shoppers.
The CFCs are powered by artificial intelligence and automation in the Ocado Smart Platform and will enable Coles customers to experience “significant” improvements in freshness, perfect order rates and range, as well as opportunities to trial new products, Ocado said.
Next-day home delivery orders from stores in Melbourne and Sydney are expected to be transitioned to the CFCs by the end of December, with further growth to follow.
Ocado Group Chief Executive Tim Steiner said, “The start of operations in our two Australian CFCs is an exciting moment for teams at Ocado. Australia is one of the fastest developing markets in the world for grocery ecommerce, and Coles is already a market leader in the online channel.”
“As these CFCs ramp up, we are excited to help Coles bring a step-change in customer experience online to households across Sydney and Melbourne.”
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