Join Dennis Wakabayashi, The Global Voice of CX, for an exclusive workshop on holistic customer-centric strategies on October 22 in Berlin.
Customer-centricity emerges as the predominant trend and a strategic imperative driven by necessity. Whether a brand is looking to strengthen the business’s customer-centric approach or stay updated on the latest innovations, a focused re-evaluation through practical insights can be highly beneficial.
CXM Today has announced the 7th global edition of the CX NXT Summit, taking place in Berlin on October 23, 2024. As part of this premiere event, renowned customer experience expert Dennis Wakabayashi, known as The Global Voice of CX, will lead a transformative workshop on October 22.
In this workshop, Dennis will explore the critical challenges brands face when developing holistic, customer-centric strategies.
“Creating a customer-centric strategy goes beyond just using data and involving people. It’s important to reconsider and comprehend the connections between customers, culture, strategy, and teamwork to establish meaningful engagement, foster innovation, and increase revenue. Join us in embracing this new mindset to improve the way you deliver modern customer experiences,” says Dennis.
What more can you learn:
- Analyse Customer Day and Get Actionable Insights: Understand the daily interactions of your customers and leverage this information to make data-driven decisions.
- How to Build a Customer-Centric Culture: Learn the steps to foster an organisational culture that prioritises the customer at every touchpoint.
- Understand Your Customers on a Deeper Level: Develop strategies to gain a deeper understanding of your customers’ needs, preferences, and behaviours.
- Customer Engagement Strategies that Feed Loyalty: Discover proven methods to engage customers effectively and build lasting loyalty.
The CX NXT Summit and workshop will gather industry leaders and innovators to share their expertise and vision for the future of customer experience. The event will equip brands with the knowledge and strategies they need to stay ahead of the curve in an ever-evolving marketplace.
For more information and to register for the workshop, click here.
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