Walmart Commerce Technologies And Salesforce Team Up To Unlock Local Fulfilment And Delivery Solutions for Retailers

Retailers using Salesforce Commerce Cloud can now offer their customers convenient pickup and delivery experiences with Walmart’s leading store fulfilment technologies and local delivery services

Walmart Commerce Technologies and Walmart GoLocal announced a partnership with Salesforce to provide retailers with access to technologies and solutions that power frictionless local pickup and delivery for shoppers everywhere. Both Walmart Commerce Technologies Store Assist local fulfilment app and Walmart GoLocal local delivery solutions will be available through Salesforce AppExchange to help retailers thrive in today’s hybrid shopping world.

Customers today expect seamless in-store and online experiences with convenient fulfilment options, but creating and managing these complex in-house omnichannel solutions can be a challenge for retailers. For over a decade, Walmart, the world’s largest retailer, has pioneered and scaled innovative omnichannel technologies. Walmart’s partnership with Salesforce will provide retailers access to the same scalable technologies that Walmart uses. These solutions will enable personalised and easy commerce experiences with real-time order visibility and reliable local pickup and delivery.

The Walmart Commerce Technologies Store Assist app helps retailers leverage their local stores as fulfilment centres. With Store Assist, retailers can optimise in-store fulfilment by increasing picking accuracy, speed and efficiency. The app will provide a seamless handoff experience between employees and customers or third-party delivery drivers. With Walmart GoLocal, retailers of all sizes will have access to white-label, delivery-as-a-service technology to power a frictionless delivery experience for their customers.

“Through this partnership, retailers can leverage the same innovative and scalable technologies that power Walmart’s pickup and delivery experiences,” said Anshu Bhardwaj, Senior Vice President, Technology Strategy and Commercialization at Walmart Global Technology. “The same technology that powers Store Assist has enabled Walmart to fulfil over 830 million orders across over 4,700 Walmart stores. Together with Salesforce, retailers can scale their business and deliver the personalised, convenient experiences shoppers expect.”

“Shoppers continue to expect brands to deliver highly connected and frictionless experiences across physical and digital touchpoints. In fact, 1 in 5 online orders placed the weekend before Christmas was picked up in-store,” said Rob Garf, Vice President and General Manager of Retail at Salesforce. “With the combined power of Walmart and Salesforce, retailers can drive success with best-in-class technology to advance their omnichannel capabilities, drive efficiency and ensure that every purchase quickly gets into the hands of the shopper – no matter where they are.”

With Walmart and Salesforce, retailers will be able to:

  • Enable Buy Online and Pick Up In-Store (BOPIS)
  • Manage Local Deliveries
  • Drive Efficiency and Profitability Across the Omnichannel Shopping Journey

“Retailers are looking for ways to improve cost efficiency while meeting their customers’ needs, no matter where or how they choose to shop. Fulfilment from stores is an effective way to achieve these goals and serve customers quickly and reliably through local delivery,” said Harsit Patel, Vice President and General Manager of Walmart GoLocal. “We look forward to connecting more retailers with the customisable, local delivery solutions they need.”