Wizz Air will be investing €14 billion over the next three years to enhance every customer touchpoint to ensure that punctuality, affordability, innovation and service shape every journey.
Wizz Air announced the launch of “My Journey,” a new feature in the Wizz Air mobile app designed to change the way passengers track and manage their flights easily on their mobile devices.
“My Journey” gives passengers full control during travel and unexpected disruptions by providing assistance and benefits directly on their phones. In addition to receiving updates through multiple channels (calls, SMS, emails), travellers can now observe everything in one place —on their smartphone:
- Track their flight status at every step of the way (check-in, boarding time, gate number).
- Instantly see if they’re eligible for meal vouchers or hotel accommodation.
- Redeem eligibilities directly in the app during their trip (e.g., meals, hotel accommodation, compensation) or in case of delay.
- Review and choose alternative travel options (rebook, refund, or accept a new flight suggested by the airline).
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This means faster decisions, less uncertainty, and more peace of mind — especially during stressful moments.
“It’s not just about flying, it’s about feeling in control during those frustrating moments,” said Boglarka Spak, Wizz Air’s Head of Customer Experience. “My Journey is the ultimate solution for our passengers — enabling them to own their travel experience, whatever happens.”
“With ‘My Journey,’ we’re empowering our customers with real-time tools to manage their trip on their own terms. This is another step towards our commitments made in our Customer First Compass initiative.”
“We believe launching this feature during the peak summer period, when more flights are impacted by weather and air traffic control-related disruptions, will help our customers navigate more easily and save time and energy during their trips.”
The update is expected to significantly improve the passenger experience.
“My Journey” will be introduced in phases and is set to enhance the airport experience, support the entire journey and help both frequent travellers and those travelling with Wizz Air for the very first time.
The transformation marks a step change in how the airline services its customers. The airline will be investing €14 billion over the next three years to enhance every customer touchpoint to ensure that punctuality, affordability, innovation and service shape every journey.
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